CHEER ATHLETICS PRO SHOP – ONLINE RETURN POLICY

Updated 9/11/2019

Thank you for shopping www.cheerathleticsproshop.com! Don’t love something or it didn’t fit? We accept returns* of unwashed, unworn, unused Cheer Athletics merchandise with original tags attached within 14 days of delivery for a refund/credit of the purchase price, minus the shipping and handling and the retail value of the Gift with Purchase (GWP) where applicable. Please note, practice wear, uniforms, clearance merchandise, headwear (bows, headbands, hair elastics, etc) keychains, car accessories and drinkware are final sale. Cheer Athletics merchandise personalized post-purchase are not eligible for return or refund.

Our goal is to provide CA programs, families and fans across the country with the Best of the Best pro shop merchandise coupled with Rebel Level service. In order to provide customers with a smooth and efficient shopping experience, we no longer accept exchanges. We encourage you to place a new order, securing the style/size/colorway needed.

Cheer Athletics Shopping Events (Megastore, Blue Debut etc) – Merchandise purchased at a shopping event become final sale upon the conclusion of the event. Should you need to make a return or exchange of merchandise purchased during a shopping event, we accept clean, unwashed, unworn Pro Shop merchandise with the original tags attached and event transaction validation for exchange or refund. Merchandise purchased online or at a previous event/location are not eligible for return/exchange at shopping events.

Please read below for additional information and guidelines surrounding our Returns process:

·                 Proof of Purchase – Each online transaction has a unique order number. The order number associated with the items(s) being returned is required to receive Return Authorization.

·                 All markdowns/clearance items, keychains, phone cases, cosmetics and all headwear are final sale.

·                 Gifts with Purchase are not redeemable for return, exchange, store credit or refund.

·                 All items for return are subject to inspection upon return. Should we deem the item(s) unreturnable you will be contacted by our customer service team and the item(s) will be returned to you. 

·                 Returns are processed within 48-72 hours after receiving the return shipment at our Rebel Athletic distribution center. Refunds are issued to the original form of payment and typically process within 3-5 business days.

Please follow the five-step process outlined below to kickstart the Returns process (domestic orders only):

STEP 1: Complete the Return Form provided within your shipment. You will need your order number to complete the return/exchange. To find this information, please refer to the email receipt or login to your store account on https://www.cheerathleticsproshop.com.

STEP 2: Click the “To Process Return, Click Here” button below and enter your order number and shipping zip code to view a list of the products purchased within the original order. Select the item(s) you wish to return and select the reason for return. From there, a pre-paid shipping label will be generated for you to adhere to the return packaging. Please note – By using the generated pre-paid return label outlined in Step 2, you agree to a return shipping and handling fee of $9.99 – $12.99* (based on the shipping address), deducted from your refund. *US domestic only

STEP 3: Place your item(s) and completed Returns Form in a secure shipping box/envelope covering any previous shipping labels if re-using packaging. Adhere the pre-paid UPS return shipping label generated in Step 2 to the outside of your returning package. On the outside of your box, please clearly write RETURN and your online order number. Example: RETURN – 10004

STEP 4: Drop your returning package off with the shipping carrier designated on the shipping label.

STEP 5: Obtain a receipt/proof of drop of to ensure your package is indeed in transit and trackable.

Cheer Athletics Pro Shop, powered by Rebel Athletic, does not accept unauthorized returns. Rebel Athletic is not responsible for merchandise lost in transit and/or merchandise mailed/shipped without verifiable tracking information.  

If you have any questions during the Returns process, please reach out to [email protected].

Here at Cheer Athletics we want you to feel like you received The BEST of the BEST, so if for any reason you are not completely satisfied with your purchase we gladly accept returns of Cheer Athletics Pro Shop merchandise that follow these guidelines:

Ready to ship items – Only returns of clean, unwashed, unworn Pro Shop merchandise with the original tags attached will be accepted within 14 days of receipt of shipment.

Rebel Ruthless – We gladly accept returns/exchanges of unworn, stain free and un-scuffed shoes in their original packaging within 14 days of receipt of shipment.  *Helpful Tip:When trying on your new shoes be aware of your environment, and make sure hands, feet and socks are clean.

Due to health regulations, hats, hair bows, hairbands and cosmetics are final sale items and are not eligible for return or exchange. Made-to-order uniform and practice wear policy are non-returnable and non-refundable.  

Cheer Athletics Shopping Events (Megastore, Blue Debut etc) – Merchandise purchased at a shopping event become final sale upon the conclusion of the event. Should you need to make a return or exchange of merchandise purchased during a shopping event, we accept clean, unwashed, unworn Pro Shop merchandise with the original tags attached and event transaction validation for exchange or refund. Merchandise purchased online or at a previous event/location are not eligible for return/exchange at shopping events. 

Holiday Return Policy – Do you need to return a Christmas gift? We will accept returns of unwashed, unworn Rebel Athletic merchandise with original tags attached within 14 days of Christmas, December 25th

**Please note: Upon receiving any item(s) for return/exchange they will be inspected.  Should the returned merchandise be evaluated as unreturnable, a member of the Customer Experience team will contact you and the item(s) will be returned to you.

Rebel Dream Bag One-Year Limited Warranty:

All Rebel Dream Bags purchased through Cheer Athletics Pro Shop are covered by a limited, one-year warranty from the date of purchase. The Rebel Dream Bag One-Year Limited Warranty extends to the original purchaser, covering one year (365 days) from the date of purchase. The Rebel Dream Bag One-Year Limited Warranty covers the following manufacturing defects:

1.  Glitter loss in non-abrasive areas, excluding corners, handles and straps.
2.  Zipper malfunctioning from coiling, gaps or separations disallowing zipper closure
3.  Non-working stopper

The Rebel Dream Bag One-Year Limited Warranty does not cover damages due to normal wear and tear, abuse/negligence, surface blemishes (stains, scratches, holes/tears), the natural breakdown of color, improper care, and/or incidental/consequential damage due to embroidery/customization.