Order processing

Q: When should I expect my order? 

A: For online orders of ready to ship items, please allow up to 48 business hours to process and provide an update notification regarding order status or tracking information.   Once your order ships, standard delivery is 1-5 business days for domestic locations, 6-10 business days for international locations.   Order processing times may be slightly extended during holiday and peak seasons

Q: I made a purchase of a pre-order item, when will it be ready to ship?

A: Please check the published lead time for this item as they can vary from product to product. An automated tracking notification will be sent to the email address provided when placing the pre-order.

Q: When will my made-to-order uniform and/or practice wear be complete and sent to me?

A:  Please contact your team representative or our Customer Experience team (orders@cheerathleticsproshop.com) for questions or updates regarding when to expect your order.

Q: I made a mistake when placing my order. Can I cancel or change my order?

A:  Once an online order is submitted, it cannot be cancelled or changed.  You may return or exchange eligible items within 14 business days of delivery confirmation.  

*Made to order uniforms and practice wear purchases are final sale and non-returnable for exchange or refund.

Q:  Are you closed for the holidays?

A:  Our business offices and distribution center are closed on the following days:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Day after Thanksgiving
  • Christmas Day
  • Day after Christmas

Our friendly Customer Experience team will return all phone calls and emails upon returning to the office within 24-48 hours. Please allow 24-48 hours for our order processing and shipping teams to process returns/exchanges and outgoing shipments upon return. 

 

 

Product Inquiries

Q:  I would like to purchase an item that is no longer on your website.  Will it be restocked?

A: We’re constantly innovating, releasing new products and occasionally re-stock best-sellers and must-have Clawsome items.  Follow us on Instagram and Facebook for timely updates, announcements and product sneak peeks so you’ll be one of the firsts to know when new and re-stocked merchandise is available.

Q: Where else can I purchase CA Pro Shop merchandise?

A: Come shop from a wide selection of Clawsome products (perfect for athletes, parents, supports, friends and fans) in person at the upcoming shopping events listed below:

  • Texas Blue Debut – October 27, 2018
  • Columbus Blue Debut – October 27, 2018
  • Charlotte Blue Debut – November 3, 2018

Q: What is the difference between the Rebel Dream Bag (full-size) and the Rebel Baby Dream Bag (petite)?

A: Size! For our smallest athletes, and our regular sized athletes looking for a cute, functional handbag, our Baby Dream Bag is a perfect replica of the original, just smaller!  The Baby Dream Bag shoe compartment will hold shoes up to a women’s size 6.

Q: Can I pay to have my Dream Bag personalized with my athlete’s name?

A: We currently do not offer individual personalization on our Dream Bags, however, the bottom front pocket of the Dream Bag is an open canvas! Should you decide to take it somewhere locally for embroidery, please Rebel Athletic and/or  Cheer Athletics is not responsible for any damage to your Dream Bag that may occur through personal customization.

Q: I would like to order the Rebel Ruthless, what size should I choose?  

A:  Rebel Ruthless sizing runs a half to a full size smaller than Nike.  We recommend going up a half to a full size from what you wear in a Nike trainer.

 

 

Wash and Care instructions

Q: How do I wash and care for my Rebel Athletic team garments and pro shop apparel?

A: Wash & Care Instructions for Specialty Fabrics and Crystal-Embellished Garments:

  • Hand wash only. Do not dry clean. Do not apply heat with an iron or clothes dryer.
  • Use a clear, unscented and gentle PH balanced detergent. We recommend Dreft Detergent.
  • If any stains are present, we recommend pre-treating with Dreft Stain Spray.
  • Fill laundry sink with ice cold water.
  • Turn garment inside out.
  • Quickly submerge and hand wash for 60 seconds. Do not rub fabrics together.
  • Drain sink and refill with cold water to rinse.
  • Gently squeeze out excess water, taking care not to wring dark and lighter colors together.
  • Turn the garment right side out and lay flat on a towel to dry. You may want to insert a towel in the body of the uniform to speed drying and avoid any possibility of color transference while the garment is wet.

*Perspiration, deodorant, hairspray, glitter spray, sunless tanning products and lotions may affect the color of your garment. Take precautions to avoid transference. **Cheer Athletics is not responsible for garments that are laundered incorrectly or for crystal loss from repeated use/wear or incorrect laundering. 

Q: How do I care for my Rebel CA Dream Bag?

A: We recommend using a damp sponge to clean the inside of your bag, and spot cleaning the high-density sparkle ONLY when necessary. Do not use any harsh cleaners or chemicals as it will compromise the integrity of your Dream Bag.   *Cheer Athletics is not responsible for any damage to your Dream Bag due to normal wear and tear, or improper washing care.   **All Dream Bags come with a one year limited warranty in case of any manufacturing defects.

 

 

Return and exchange policy

Here at Cheer Athletics we want you to feel like you received The BEST of the BEST, so if for any reason you are not completely satisfied with your purchase we gladly accept returns of Cheer Athletics Pro Shop merchandise that follow these guidelines:

Ready to ship items – Only returns of clean, unwashed, unworn Pro Shop merchandise with the original tags attached will be accepted within 14 days of receipt of shipment.

Rebel Ruthless – We gladly accept returns/exchanges of unworn, stain free and un-scuffed shoes in their original packaging within 14 days of receipt of shipment.  *Helpful Tip: When trying on your new shoes be aware of your environment, and make sure hands, feet and socks are clean.

Due to health regulations, hats, hair bows, hairbands and cosmetics are final sale items and are not eligible for return or exchange.

Made-to-order uniform and practice wear policy are non-returnable and non-refundable. 

Cheer Athletics Shopping Events (Megastore, Blue Debut etc) – Merchandise purchased at a shopping event become final sale upon the conclusion of the event. Should you need to make a return or exchange of merchandise purchased during a shopping event, we accept clean, unwashed, unworn Pro Shop merchandise with the original tags attached and event transaction validation for exchange or refund. Merchandise purchased online or at a previous event/location are not eligible for return/exchange at shopping events.

Holiday Return Policy – Do you need to return a Christmas gift? We will accept returns of unwashed, unworn Rebel Athletic merchandise with original tags attached within 14 days of Christmas, December 25th

**Please note: Upon receiving any item(s) for return/exchange they will be inspected.  Should the returned merchandise be evaluated as unreturnable, a member of the Customer Experience team will contact you and the item(s) will be returned to you.

Q: How do I return items that are purchased online?

A: Send your inquiry using our online Issue Resolution Form by following this link, https://www.cheerathleticsproshop.com/issue-resolution/ .  A team member will contact you within 48 business hours of submission to provide further instructions and a pre-paid shipping label. 

*Return of Pro Shop Merchandise purchased online will only be accepted and processed through our distribution center. 

Q: I am experiencing quality issues with my Dream Bag. Do you offer a warranty?

A: All Rebel Dream Bags come with a one-year limited warranty in case of any manufacturing defects. If you believe your bag is defective, please submit your claim to https://www.cheerathleticsproshop.com/issue-resolution/ and photographs of your bag from the front view, top view, side views and the area of concern. In the event of a defect, Rebel Athletic nor Cheer Athletics is not responsible for replacement or reimbursement for bag personalization (embroidery, patches etc).

Q:  I am experiencing quality or fit issues with my made-to-order garments (ie – Uniforms, Practice Wear etc).  Who do I contact for help?

A: We stand for quality products and strive to provide the best service to our customers.  While we don’t anticipate you having any issues with your uniform or practice wear, we are here to help and make things right for you and your athlete.  Please complete our online Issue Resolution Form and provide a detailed description of the problem and pictures by following this link, https://www.cheerathleticsproshop.com/issue-resolution/ .  A team member will contact you within 48 business hours of submission to provide further instructions. 

Q: I have a question other than the ones listed above, who do I contact?

A: Our Customer Service team is available Monday through Friday, 9am to 6pm.  Please call (469) 391-0455 or send an email to orders@cheerathleticsproshop.com.